These Terms & Conditions govern the products and services provided by Verto Fitness Pty Ltd (trading as Verto Coaching, ABN 66 676 469 677) — referred to as we, our and us. They apply to www.vertocoaching.com, our coaching app, and all programs and services you purchase from us. By purchasing or using our products, you agree to these terms. Please read them together with our Privacy Policy.
About these terms
We provide online physique coaching, training and nutrition programs. We do not offer face-to-face coaching or personal training, and we do not prescribe medical advice — all recommendations are provided on a consulting basis and are based on your individual ability, preferences, and current scientific literature.
You must obtain advice from your medical practitioner before starting any of our programs to confirm you are able to participate safely.
We use AI tools to support our coaches, as explained in our Privacy Policy. Your coach remains responsible for your program.
Eligibility
You must be at least 18 years old (or the age of majority in your state or territory) to register for, access or use our products. By using our products you confirm you can form a legally binding contract under Australian law. We may suspend or terminate access at our discretion where these terms are breached.
Your account & licence to use
We grant you a non-exclusive, non-transferable, non-sublicensable licence to access and use our products for your own personal, non-commercial use.
When you purchase a program, ebook, nutrition or meal plan, you may download and keep one copy for your personal use. You may not copy, share, resell, rent, lend or distribute our content, or make it available over a network for use by others. Breaching this may result in termination of your access without refund.
Intellectual property & copyright
Copyright © 2022–2026 Verto Fitness Pty Ltd. All content across our website, app and materials — including text, images, graphics, logos, videos, program designs and product names — is owned by us or our licensors and protected under the Copyright Act 1968 (Cth) and equivalent laws.
“Intellectual property” means all of our proprietary rights, whether registered or unregistered, including copyright, trade marks, designs, know-how, confidential information and moral rights. Nothing in these terms transfers any ownership rights to you.
Payments & cancellations
You commit to an initial minimum term equal to your chosen program length. After that term, coaching continues on a rolling basis until you cancel. If you pre-pay for a 12, 16 or 26-week program, it automatically rolls onto weekly payments at the end of that period unless cancelled.
You agree to pay the purchase price in full for your agreed term. We are not responsible for any overdraft, over-limit or other fees charged by your bank or card provider. Missed payments may result in suspension or termination of services. If a missed payment is not resolved within 30 days, your services may be cancelled with no refund of amounts already paid.
How to cancel
You can cancel by letting us know in writing, for example by email to team@vertocoaching.com or a message to your coach, that you do not wish to continue past the end of your current term. Your coaching and payments will then end at the end of that term.
If you cancel before the end of your initial minimum term, you remain responsible for paying the remainder of that term.
Refunds & our guarantee
Our refunds are results-based. The only basis on which we provide a refund is our results guarantee: if you follow your program as prescribed for 90 days and do not achieve a measurable result, we will provide a full refund. A result means a measurable improvement, from your starting check-in, in at least one of: weight loss; body recomposition (for example, reduced body measurements or a visible change in body composition in your progress photos); or strength increases in your gym lifts. Following your program as prescribed includes completing your weekly check-ins and training sessions and following your nutrition targets. This is our commitment to you.
We do not provide refunds for change of mind, accidental purchases, or unused program time, because your program is customised to you and delivered as we go. This does not limit any rights you have under the Australian Consumer Law (see below). If you are ever unhappy, contact us first — your program is built around you and we will do our best to make it right.
Australian Consumer Law & consumer guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes any right or remedy you have under that law, including the consumer guarantees that services be provided with due care and skill and be fit for purpose.
Where we are permitted to limit our liability, we do so as set out in Limitation of liability. Any other terms in this document are read subject to your non-excludable statutory rights.
Health, disclaimers & assumption of risk
We are a health and fitness business, not a medical or allied-health practice. We do not diagnose, treat or cure any medical condition, and nothing we provide is a substitute for professional medical advice. Our coaches act as mentors and guides trained in fitness coaching to help you make sustainable lifestyle changes.
You must consult a qualified medical professional before beginning any program, and immediately if you experience pain, discomfort or any change in your physical condition. If you use prescription medication or are under professional care, discuss any dietary or exercise changes with your doctor first and do not stop any medication without their advice.
You acknowledge that exercise carries inherent risks, including injury. To the fullest extent permitted by law (and subject to the Australian Consumer Law), you accept these risks and release us from claims arising from your participation, where not caused by our negligence or breach of a consumer guarantee. You confirm you are medically and physically fit to participate and are not aware of any condition that makes participation unsafe.
SMS & messaging
If you consent, you agree to receive recurring SMS/text messages from us at the mobile number you provide, including service messages (such as booking and account alerts) and, where you have not opted out, promotional messages. Message frequency varies, and message and data rates may apply through your carrier.
Consent to messaging is not a condition of any purchase and is voluntary. You may opt out at any time by replying STOP or contacting us; you may need to opt out separately from different message programs. Carriers are not liable for delayed or undelivered messages. Keep your mobile number up to date with us.
Advertising release
By accepting these terms, you grant us and our authorised representatives permission to use photographs and video of you undertaking training and illustrating your results — including progress and check-in photos you upload to the app — for promotion, advertising, marketing and publicity in any medium. You waive any right to inspect or approve the finished material and any claim to royalties or other payment.
You can opt out at any time. If you do not want your photographs or video used for marketing, give us written notice at team@vertocoaching.com and we will honour it. From the date we receive your notice we will stop using that material in new marketing. We may be unable to withdraw material already published, printed or distributed, but we will not use it in new campaigns.
Acceptable use
You agree to use our website, app and programs only for lawful, personal purposes. You will not reproduce, distribute, publish, reverse engineer or commercially exploit our content, or make it available to third parties in breach of our intellectual property rights.
You will not post or transmit anything threatening, harassing, defamatory, obscene or offensive, and you will comply with all applicable laws. We may revoke your access if you bring our business, reputation or intellectual property into disrepute, or act abusively toward us, our team or other members.
Indemnity
To the extent permitted by law, you agree to indemnify us against third-party claims, liabilities, costs and expenses (including reasonable legal costs) arising from your improper or unlawful use of our products, your breach of these terms, or content you post. This does not apply to the extent a claim arises from our own negligence or breach of a consumer guarantee.
Limitation of liability
Subject to your rights under the Australian Consumer Law and other statutory rights that cannot be excluded, and except to the extent caused by our negligence, we are not liable for any indirect, incidental or consequential loss, or loss of income or data, arising from your use of our products. Where our liability cannot be excluded but can be limited, our liability is limited to re-supplying the relevant service or paying the cost of re-supply.
Changes to our services & terms
We may change, modify or discontinue our products, features or these terms at any time. We will post updated terms on this page and change the “last updated” date above. Your continued use of our products after changes take effect means you accept them. Please review these terms periodically.
General
Governing law
These terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland.
Notices
We may give you notice by email to the address on your account. You may give us notice by email to team@vertocoaching.com.
Waiver & severance
A failure or delay by us in exercising a right is not a waiver of it. If any provision of these terms is found to be invalid or unenforceable, it is severed and the remaining provisions continue in force.
Entire agreement
These terms, together with our Privacy Policy, form the entire agreement between you and us and supersede any prior agreements on the same subject.
Definitions
- Account — your registered account with us through the website or app.
- Client / you / your — any person who registers for or purchases a product from us.
- Products — all Verto fitness and nutrition programs and any related products or services (including programs, workshops, seminars, apparel and gift vouchers).
- App — the iOS or Android application we make available to clients.
- Intellectual property — has the meaning given in section 04.
- We / our / us — Verto Fitness Pty Ltd (trading as Verto Coaching) and its related entities.
Contact us
Verto Fitness Pty Ltd (t/a Verto Coaching)
ABN 66 676 469 677 · Gold Coast, QLD
